Consumers want more from their providers when it comes to paying for healthcare.
We recently conducted a consumer survey around healthcare billing and discovered that when it comes to paying for their healthcare costs, consumers want three things:
affordable monthly payment options (60%)
clear communication (58%)
transparency around out-of-pocket costs (55%)
But are consumers getting what they want? If they aren’t: Are there negative implications for health systems when they don’t deliver on consumers’ needs?
To learn more about these key insights, understand what sort of financial experience consumers crave and how healthcare providers can elevate their approach to meet this experience, download our survey report.